Delivery Specialist (Mercedes-Benz Barrie)


Mercedes-Benz Barrie [MBB]
Innisfil, Ontario
Locations: Innisfil, Barrie

Mercedes-Benz Barrie, a division within Weins Canada is currently recruiting a highly motivated Delivery Specialist to join our successful sales team. Weins Canada has built a reputation for success becoming one of the country's largest automotive groups that take pride in operating 14 dealerships.

As a Delivery Specialist, you make it your duty to coordinate and complete vehicle sales deliveries to customers with the primary objectives of maximizing efficiency and customer satisfaction. You will interact with every department to ensure a smooth and efficient delivery process. This position is ideal for a car enthusiast with a strong passion for the Mercedes brand will be easily recognized and who aspires to become a successful sales executive.

Key Responsibilities

  • Provide customer satisfaction by ensuring a seamless flow from vehicle purchase to delivery
  • Work with the Financial Services Department to coordinate all paperwork and administration for the delivery of vehicles to our guests (including but not limited to: insurance confirmations, bills of sale, aftermarket contracts, and other admin items as required)
  • Secure the following required documentation from the customer prior to delivery: insurance confirmation, void cheque or pre-authorized payment form; articles of incorporation (if a company); third party payment form; copy of drivers’ licenses
  • Coordinate all pre-delivery vehicle prep work to ensure the vehicle is in perfect condition prior to customer delivery
  • Turnover customers to F&I Manager on duty to review and finalize the paperwork
  • Complete a full product presentation with the customer, reviewing the operation of the vehicle and highlighting key features and benefits
  • Provide an orientation tour of our service and parts department for new customers, and schedule their first service appointment
  • Review post-sale Customer Satisfaction Index (and social media review) form
  • Complete a follow-up Customer Satisfaction call and letter after vehicle delivery

Qualification

  • Exceptional customer service with positive energy and enthusiasm - ensuring guest satisfaction upon delivery
  • Professional, friendly, and outgoing personality
  • Ability to communicate effectively
  • Attention to detail and exceptional organizational skills
  • Strong work ethics
  • Proficient Microsoft Office skills
  • Valid Driver’s License
  • Valid OMVIC License (or ability to obtain)

Weins Canada Proudly Offers:

  • Competitive pay plan along with a comprehensive benefits plan (with options to suit your needs)
  • Additional employee benefits (Group RRSP plans, vehicle purchase program, educational assistance programs, etc.)
  • Tools for success include: ongoing training and management support

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Accommodation will be provided in accordance with AODA. If you require accommodations for disability during the recruitment process, please indicate this in advance.

Type: Permanent Full-Time 

Location: Innisfil, ON 

 #IND 

 

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