Automotive Service Advisor (Thornhill Toyota)

Thornhill Toyota, a division of Weins Canada is currently seeking an experienced Automotive Service Advisor to join our successful team. Weins Canada has built a reputation for success becoming one of the country's largest automotive groups that take pride in operating 14 dealerships.

If you are highly motivated, employee, and customer-minded with a drive for delivering best in class customer service then this position is for you.

Primary Responsibilities:

• Coordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
• Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
• Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
• Explain service work including next maintenance requirements to customers as required.
• Notify customers when backorder parts become available.
• Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
• Diagnose the specific customer problems accurately and describe them clearly on repair orders.
• Other duties, projects, etc. as requested by management.

Qualifications:

• Previous experience in a service advisor role, within the automotive dealership environment
• 3-5 years of customer service experience.
• Strong working knowledge of PBS Systems
• Exceptional communication skills
• Valid Class G Driver's License

We Offer:

• Exceptional pay plan along with a comprehensive benefits plan (with options to suit your needs)
• Additional employee benefits (i.e., Group RRSP plan, educational assistance programs, etc.)
• Tools for success including ongoing training and management support
• Vehicle Purchase Program / Demonstrators
• Parts & Service Discounts and much more

Salary Range:

$55,000.00-$75,000.00 per year

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

Job Type: Permanent; Full-Time

Job Location: Thornhill, ON

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