Business Development Center - Service Supervisor (CEC - Service Supervisor)

Weins Canada is currently seeking a motivated individual to join our busy Call Centre as a Business Development Service Supervisor (CEC Supervisor) Weins Canada has built a reputation for success becoming one of the country's largest automotive groups that takes pride in 13 dealerships. 

Weins Canada Offers

• Competitive pay plan along with a comprehensive benefits plan (with options to suit your needs)
• Employee benefits i.e./ Group RRSP Plans
• Tools for success include: ongoing training and management support
• Opportunities for career growth within our organization
• Educational Assistance Program
• Vehicle purchase program
• Employee discounts on products and services and much more!

Responsibilities 

• Preparing appointment schedules, along with ensuring daily call targets are met
• Executing monthly specials using service database as directed by management
• Handle all incoming customer appointment inquiries quickly and accurately via telephone and email
• Electronically generate and maintain the schedule service appointments while distributing work evenly for service advisors on a daily basis.
• Follow up on calls such as schedule customers and no-show appointments, perform customer satisfaction phone calls.
• Respond to customer concerns and requests received through the Dealer Voice System Create, analyze reports and monitor departmental performance against goals to ensure BDC effectiveness and efficiency
• Identify process improvement opportunities for the team and still maintain an exceptional level of service to the customer.
• Make recommendations to optimize customer communication processes and improve service retention
• Perform any other tasks as directed by management

Qualifications

• Prior Business Development Centre Supervisor experience preferred.
• 1-3 years of automotive experience an asset
• Customer service experience considered an asset
• Ability to respond to customers with courtesy, knowledge, personality and speed
• Exceptional telephone manner, proficient grammar and spelling, high attention to detail, ability to multi-task and be consistent
• Strong customer relationship-building skills
• A valid driver’s license required 

Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.

We thank all applicants for their interest in advance.

Type: Full-Time; Permanent