Automotive Service Manager (Don Valley North Toyota)

Don Valley North Toyota, Canada's #1 Volume Toyota dealer since 1973 and President’s Club winner for the last eight years running, is currently seeking a successful, enthusiastic, team-driven Service Manager. 

If you are looking for a positive and progressive working environment and bring skill and experience that will enhance a performance culture that is committed to customers and associates alike, this might be the perfect opportunity for you!

Along with your established leadership and management qualities, your strong work ethic and desire to promote both company and personal growth will make you an ideal candidate for this role.

Responsibilities:

• Responsible for the day-to-day operations and profitability of the service department
• Overseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectiveness
• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
• Hire, coach, train and reward employees to advance and achieve department objectives
• Work alongside the service department and train associates on dealership’s policies and procedures
• Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
• Strive to continuously improve the average CSI score
• Develop, execute, and follow effective customer relations policies
• Establish good working relationships with the service department, manage technician productivity, work with Shop Foreman to ensure customer vehicles are serviced properly and in a timely manner
• Monitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and Technicians
• Coordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service Advisors
• Manages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claims
• Ensure the department is in compliance with federal and provincial regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability and market conditions

Qualifications:

• Valid Class G Ontario Driver’s License with clean driver’s abstract
• A minimum of 3-5 years of experience in Service Management within automotive retail is required
• Prior experience with the Toyota brand is an asset
• Prior experience with applications such as: DealerMine, Rapid Recon, PBS, AutoAlert, is an asset
• Excellent communication, interpersonal and presentation skills
• Progressive coaching, mentoring and team-building/relationship-building skills
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Proficient with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered an asset
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service

We Offer:

• Exceptional pay plan along with a comprehensive benefits plan (with options to suit your needs)
• Additional employee benefits (i.e., Group RRSP plan, educational assistance programs, etc.)
• Tools for success including ongoing training and management support
• Vehicle Purchase Program / Demonstrators
• Parts & Service Discounts and much more

Accommodation will be provided in accordance with AODA. If you require accommodations for disability during the recruitment process, please indicate this in advance.

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Job Type: Full-Time, Permanent

Job Location: Markham, ON

 #IND