Loyalty/Guest Retention Program Coordinator

Are you an enthusiastic individual with a passion for forming genuine connections with all stakeholders? Are you looking to succeed in a in a fast-paced environment with the confidence to meet new people and share your knowledge and expertise with? If you are an eager candidate with experience in customer service and program management, this is the role for you! Weins Canada Inc. is currently seeking a motivated and outgoing Loyalty/Guest Retention Program Coordinator.

Responsibilities:

• Manage, maintain and promote Weins Rewards Customer Loyalty program for Weins Canada.
• Design and deliver learning content across Weins locations (virtual and in person) to provide a foundation of Weins Rewards savings and benefits 
• Administer the Weins Rewards Program in both customer facing and employee facing environments, including guest inquires, enrollments, redemptions etc. 
• Export data from our Loyalty platform and create reports to communicate program metrics.
• Travelling to various Weins locations to coach front line team members on internal processes to support Weins Rewards savings and benefits
• Export and configure excel lists and upload content into HubSpot
• Audit divisions monthly enrollments and redemptions in addition to Weins Rewards marketing material to ensure the Weins Rewards brand identity is reflected
• Host monthly training sessions to inform and re-educate all stakeholders
• Perform any other tasks as directed by management.

Qualifications:

• Valid Class G Driver's License.
• Strong computer skills including Microsoft Office suites (PowerPoint, Word, Excel, Outlook, etc.)
• Exceptional communication skills (both verbal and written) and interpersonal skills.
• Ability to problem-solve with strong attention to detail.
• Ability to work independently or as part of a team as required.
• Ability to speak confidently and present to large groups of team members
• Knowledge of Microsoft Teams

Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise in advance should you require any accommodations.

We thank all applicants for their interest in advance.

Job Type: Permanent Full-Time

Job Location: Markham, ON

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